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Tierra Sunglasses Help Center


Order Processing

How long does it take to process my order?

Why was my order cancelled?

What type of payment does Tierra Sunglasses accept?

Why am I getting an error message when I enter my shipping & billing address?

Where is my order confirmation?

How can I track my order?

Can I change or cancel my order once it has been placed ?

shipping & delivery

How much do I have to pay for shipping?

I placed an order with the wrong shipping address. What should I do?

Tracking status shows “Delivered” but I don’t have my package

USA Shipping Information

International Shipping Information

returns, exchanges and trade-in's

What items are returnable?

How do I return an item?

Are there any charges for returns?

How soon will I get my refund?

How do I exchange an item?

What if I received the wrong items? What if the items arrived are damaged?

How do I trade my old pair of Tierra's for a brand NEW pair, FREE or charge?

How many times can I trade-in my old pair of sunglasses?

What If you were GIFTED sunglasses and want to them exchange them?

Who is eligible for a Trade-in? Who is eligible for a Replacement?

Can I trade-in my old non Tierra Sunglasses for a new pair?

How do I initiate a replacement? How do I order a replacement pair of Tierra Sunglasses


What is the perfect pair of sunglasses for me?

What materials are Tierra Sunglasses made of?

What is differences between polarized and nonpolarized lenses?

Are Tierra sunglasses polarized?

Do Tierra sunglasses have UV protection?


What is our return or exchange policy?

What is our trade-in policy?

What is our replacement program policy?

What is our privacy policy?

What is our ambassadors terms & conditions?

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