Tierra Sunglasses Help Center

• All orders placed between Monday - Friday before 2pm PST, will be shipped on the same business day.
  
• All orders placed between Monday - Friday after 2pm PST, will be shipped the next business day.
  
• All orders placed during the weekend, and/or holidays will be shipped the next business day.
  

Sometimes, your order gets automatically cancelled by Shopify’s security system. Below are some reasons why it might happen:

• You didn't respond, in a timely fashion manner,  to an important email from Tierra Sunglasses.

• The system checks continuously for duplicate transactions. If you might have placed a duplicate order, they system will flag it, and it will automatically cancel one of those transactions (refunding you back the total amount for one transaction).

• The system validates for correct credit card information, and if it is not an exact match Shopify will flag your transaction as "Highly Fraudulent". If this is the case, your order will automatically be cancelled and a full refund will be posted back to the original payment method. If you experience this issue, please place the order again and provide us with your email, billing address and the last 4 digits of your credit/debit card in the  'Notes' section during checkout).
  

We accept most major credit cards (Visa, MasterCard, American Express), debit cards, Apple pay and PayPal.

You might be entering the incorrect debit or credit numbers, or you might be entering the incorrect billing or shipping information (don’t worry, it happens to the best of us). 

Please double check that the information your are typing is correct, and please ensure that you are entering the same billing information associated to your credit/debit card.

You can check for your order confirmation in two different places.

1. Our automated system will send you an order email confirmation right after you place an order. Check your inbox or spam folders for an email from: beawesome@tierrasunglasses.com (if the order confirmation is in your spam folder, remember to add our email address to your safe sender list).
2. You can also check for your order confirmation by signing in to your account from our website.